Privacy Policy

This Privacy Policy outlines how Joka, operating under the Curacao eGaming license, collects, uses, and protects your personal information when you interact with our online casino services in Australia. Your privacy is important to us, and we are committed to safeguarding your personal data in compliance with applicable data protection and gambling regulatory standards.

Data Collection

At Joka, we gather various types of data to provide our services effectively. The data we collect includes:

• Registration Data: When you create an account, we collect personal information such as your name, date of birth, address, and contact details.
• Payment Details: To facilitate transactions, we collect payment information necessary for processing deposits and withdrawals, including credit card details and other payment method information.
• Technical Logs: We automatically collect certain technical data, including your IP address, browser type, operating system, and access times. This information helps us improve our services and enhance user experience.
• Cookies: We use cookies to track user activity and preferences on our platform. For further details on cookie usage, please refer to our Cookie Policy section below.

Purpose of Data Usage

Joka utilizes your personal data for several key purposes, including but not limited to:

• Account Management: To create and maintain your casino account, ensuring you have access to our services and can manage your gaming activities.
• Marketing Communication: With your consent, we may send you promotional materials about our online pokies and services, including newsletters and special offers.
• Anti-Fraud Checks: We are committed to maintaining a secure environment. Your data helps us detect and prevent fraudulent activities within our platform.
• AML Compliance: We adhere to Anti-Money Laundering (AML) regulations and use your personal information to detect suspicious transactions and report them to the relevant authorities as required by law.
• KYC Procedures: We conduct Know Your Customer (KYC) processes to verify your identity and ensure compliance with legal obligations. This involves the collection of identification documents and personal data.

Data Sharing

We may share your personal information with third parties under specific circumstances, including:

• Disclosure to Payment Providers: To process your transactions, we may share your payment details with payment providers, banks, and financial institutions.
• Verification Partners: We may share necessary information with third-party verification services to assist in our KYC and anti-fraud efforts.
• Regulatory Authorities: In compliance with legal obligations, we may disclose your information to regulatory authorities for purposes such as audits and investigations.

User Rights

As a user of our services, you have certain rights regarding your personal data, including:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Deletion: You may request the deletion of your personal data, subject to our legal obligations to retain certain information.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under specific circumstances.

To exercise any of these rights, please contact our support team.

Cookie Policy

Cookies are small files that are placed on your device when you visit our website. At Joka, we use cookies to enhance your experience and improve our services. We use two main types of cookies:

• Essential Cookies: These cookies are necessary for the website’s functionality, allowing you to navigate our platform and use its features, such as secure access to your account.
• Analytical Cookies: These cookies help us analyze how visitors interact with our website, enabling us to measure performance and improve user experience.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may impact your experience on our platform.

Data Security

Joka takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server configurations.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our support team. We are here to assist you and address any inquiries about your personal data and privacy rights.

This Policy is effective as of the date of publication and governs all interactions with Joka’s online casino services. Thank you for trusting Joka with your gaming experience.